In short. If you’re not happy with Pin Pal Pro, email me within 14 days of any charge and I’ll refund it in full. The free trial never charges you, and you can cancel any time.
The 14-day guarantee
You can get a full refund of any Pin Pal Pro charge if you ask within 14 days of the date you were charged. This applies to:
- your first payment, monthly or yearly
- every renewal, monthly or yearly
You don’t need to give a reason.
The free trial
The 14-day Pro trial that comes with every new account is free. No card is needed and nothing is charged when it ends, so there’s nothing to refund.
How to ask for a refund
Email me at hello@praveenbv.com and include:
- the email address of your Pin Pal account
- the date of the charge, or the order number from your Dodo Payments receipt
I’ll confirm by email once the refund is issued.
You can also ask Dodo Payments, my merchant of record, about any charge.
What happens next
- Refunds are made by Dodo Payments to the payment method you used, for the full amount you were charged, including taxes.
- Your bank or card issuer usually takes 5 to 10 business days to show the refund. I can’t control currency conversion differences made by your bank.
- Once a charge is refunded, that subscription is cancelled and Pro ends straight away. Your account moves to the free plan, and nothing you’ve saved is hidden or deleted.
After 14 days
After 14 days, charges aren’t refundable, and there are no partial refunds for unused time. You can cancel any time from Manage billing in your Pin Pal account to stop the next renewal. Pro stays on until the end of the period you’ve paid for.
There are two exceptions, which I’ll always refund whenever you tell me:
- Billing mistakes, such as a duplicate charge or a charge after you cancelled.
- Pro being discontinued. If I ever stop offering Pro, I’ll refund the unused part of any period you’ve already paid for.
Deleting your account
Deleting your account cancels your subscription immediately. If you were charged in the last 14 days, email me before or after deleting and I’ll refund that charge.
Disputes and chargebacks
Please email me before disputing a charge with your bank. I can usually sort things out faster, and a chargeback may pause Pro while it’s reviewed.
Your legal rights
This policy is in addition to your rights under consumer protection laws where you live, and doesn’t limit them.
Contact me
Praveen BV, Pin Pal, India. Email: hello@praveenbv.com
I read every message myself and reply as soon as I can.