Support

How can I help?

I'm Praveen, and I build Pin Pal on my own. Most answers are below. If yours isn't, email me and I'll reply myself, as soon as I can.

Email me

Setup, sync, billing, refunds and privacy requests all come straight to me.

Write from your Pin Pal account email if you can.

Pin Pal’s new tab isn’t showing

After you install Pin Pal, Chrome asks once whether to keep the new tab page. If you chose Change it back, Chrome turned Pin Pal off.
Type chrome://extensions in the address bar, find Pin Pal and switch it on.
Open a new tab. If Chrome asks again, choose Keep it.
Only one extension can control the new tab. If another one has taken over, switch that one off.

Change the Alt Shift S save shortcut

Type chrome://extensions/shortcuts in the address bar.
Find Pin Pal and click the pencil next to “Save the current tab”.
Press the keys you want. Customize, then General, then Keyboard shortcuts also links here.

The pp launcher in the address bar doesn’t work

Click the address bar in any tab and type pp, then press Space. A Pin Pal label appears.
Type part of a shortcut’s name and press Enter, or Alt Enter to open it in a new tab.
If no label appears, check that Pin Pal is switched on in chrome://extensions.

My changes aren’t showing on my other computer

Sign in with the same Google account on both computers (your profile picture, bottom left).
Changes appear on the other computer when you open a new tab there.
The dot on your profile picture shows syncing, offline or a problem. Offline changes catch up once you’re back online.
Still stuck? Email me with what the dot shows on each computer.

Back up my shortcuts or move them to another computer

Open Customize (the pencil, bottom left), then General, then Backup, and choose Export.
On the other computer, open the same place and choose Import.
Signed in? Sync moves everything for you, so you only need this for an extra copy.

I deleted something by mistake

Press Undo on the message that appears straight after.
With Pro, open Customize, then General, then Trash to restore any shortcut deleted in the last 30 days.
If you exported a backup, you can import it again.

Search my history and bookmarks

This is a Pro feature. Open Customize, then General, and turn on Include history and bookmarks under Search.
Chrome asks for permission. The search runs on your computer and nothing is sent anywhere.

Manage, change or cancel Pro

Click your profile picture (bottom left) to open your Account, then Manage billing.
There you can switch between monthly and yearly, update your card, download invoices or cancel.
After cancelling, Pro stays on until the end of the period you paid for.

Get a refund

Any charge can be refunded in full within 14 days. Email hello@praveenbv.com with your account email and the date of the charge.
Read the refund policy for the details.

Delete my account

Click your profile picture (bottom left), open Account, then choose Delete account.
This erases your account, synced data and background images, and cancels any subscription. It can’t be undone, so export a backup first if you want one.

Remove Pin Pal from Chrome

Type chrome://extensions in the address bar, find Pin Pal and click Remove.
This deletes Pin Pal’s data from that computer. Your account, if you have one, stays until you delete it.

Thank you. A few details help me fix it on the first try. Never send passwords or card numbers.